Contract negotiation and on we go
Previous installments IT investment for the smaller business Why the Smaller business holds all the cards Where has alll the money gone Requirements gathering the first big mistake A shock for the...
View ArticleRequirements gathering the first big mistake.
Previous installments:IT investment for the smaller businessWhy the Smaller business holds all the cardsWhere has alll the money gone Many seasoned project managers will start off a project by sending...
View ArticleWhere has all the money gone? – you wouldn’t believe it
Part one – why? Previous installments:IT investment for the small businessman and noviceWhy the SMB/SME holds all the aces when it comes to ITIn our last instalment we talked about the advantage an...
View ArticleIT investment for the small businessman and novice.
Previously: The advantages a small or medium business has over their larger competitors and how they can save vast amounts of money in implementing high productivity software and gain the benefits...
View ArticleGetting the mountain to Mohammed
The business dilemma Few IT professionals have any grasp of the difficulty facing a business person who needs to stay abreast of tough competitors and try to win competitive advantage via IT without...
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Business rules, Process rules, Process, Data, different viewpoints on...
Part one – What would you like sir Part two – Requirements,tests, training, help files Part three – Why no project exists onin isolation-what should be done Part four – Business rules, Process rules,...
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When is a business case not a business case (part two)
Read part one part two Read part three Read part four In this section I will be talking about benefits, why they are so important to the business case and how they can be tracked right through the...
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What to watch out for when researching and testing journeys
Previously: Why you need to pay attention to customer experience What to watch out for when researching and testing journeys 1. Last Click can be a costly mistake The customer journey does not begin...
View ArticleUsing information to support the entire customer journey
Previously The customer journey begins when she becomes aware of your existence and never ends, though it is at its most fruitful when she places an order and subsequent orders. Previously we...
View ArticleChange is not monkey business
Now let me give you a puzzle to solve. By the way there’s no right or wrong answer to this, but please keep sending them in. The case study. Five monkeys were thrown in a cage with a banana on a shelf...
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